Bitergia has achieved its ISO 9001 and 27001 Certifications. We always put our customers first, providing the results we promise to them and working efficiently to help them to understand software development through data and metrics. In order to achieve customer service excellence using quality and information security standards, Bitergia has officially become ISO Certified.
What is ISO?
The ISO (International Standards Organisation) is an independent, international organisation who uphold worldwide industrial and commercial quality management standards.
About ISO 9001 & ISO 27001
The UNE-EN-ISO 9001 standard is an international recognition given to organisations who continue to uphold an efficient and effective quality management system. On the other hand, UNE-EN-ISO 27001 is the international standard that sets out the specification for an information security management system (ISMS).
What does the ISO certificate mean for Bitergia?
One of the main goals from 2020 was to get the Quality and Information Security certification, so we are really proud of this achievement that makes Bitergia a trustworthy company who cares about improvement, quality assurance, customer satisfaction and security information.
Alicia Nieto, co-founder at Bitergia
Becoming ISO certified means that Bitergia has passed the ISO’s standardization & quality requirements. Thus, we are enhancing our continued commitment to producing high quality products, reducing time waste within our processes and delivering a consistent service to all our clients.
Moreover, ISO certification allows us to better manage and control business processes using business metrics, which helps to describe, understand and communicate our company’s processes.
What does the ISO certificate mean for Bitergia’s customers?
The ISO 9001 certification proves our commitment with customer satisfaction and with a continuous improvement system. On the other hand our ISO 27001 certification provides security information measures so our customers are confident in us being committed with confidentiality, integrity and availability, as well as complying with all the necessary security measures.
Santi Dueñas, CTO at Bitergia
As we stated in our quality and information security notice, Bitergia is committed to the following information security principles:
- Confidentiality: Only authorized people can access the code that we develop for our clients and the information they provide us.
- Integrity: We protect the code we generate against any alteration, and we preserve our systems from unauthorized changes.
- Availability: We provide real-time access to reports.
ISO certificate is a proof of continual protection and a way to improve service consistency for our clients. Thanks to ISO certification, we are reducing variation and risk in our processes, increasing control and keeping consistent and secure services.
For more information, we encourage our readers to visit Bitergia’s quality and information security notice. For further inquiries, please feel free to email us at info@bitergia.com. We’d be happy to chat and clear things up for you, anytime 🙂
